Last updated: [May 27 2025]

At JAWA Juice & Coffee, we’re committed to delivering high-quality, freshly prepared beverages and food items to all our customers in Moose Jaw. Because our products are made to order, we strive to ensure every drink meets your expectations. However, we understand that issues can occasionally arise.

1. Freshness and Satisfaction Guarantee

All of our items are prepared fresh upon order using high-quality ingredients. If you are not satisfied with the quality of your drink or food item, please let us know within 15 minutes of receiving your order.

We will do our best to address the issue, which may include:

  • Offering a replacement for the affected item
  • Providing a partial or full refund, depending on the situation
  • Issuing store credit for future use

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

  • You received the wrong item
  • Your order was not delivered (due to system or delivery failure)
  • The item arrived severely damaged or undrinkable

Refunds will not be issued for:

  • Delays caused by traffic or uncontrollable delivery issues
  • Personal taste preferences after consumption
  • Failure to note allergies or special requirements during checkout

3. Reporting an Issue

To request a refund or raise a concern, please:

  1. Contact us via our contact page or call [Insert phone number]
  2. Provide your order number, delivery time, and a brief description of the issue
  3. If possible, attach a photo of the item in question

We aim to review and respond to all refund requests within 24 hours.

4. No Returns Policy

Due to the nature of our products (fresh, perishable food and beverages), we do not accept returns. All sales are final once the order is made.

5. Policy Updates

This refund policy may be updated periodically. Please refer to this page for the most current version.

6. Contact Us

If you have any questions regarding this policy or need assistance, please contact us directly.